Feedback is collected regularly so that the counselling service can be monitored and reviewed. All feedback is anonymous to adhere to BACP ethical guidelines regarding protecting client confidentiality:
‘‘Learning to control anxiety/stress levels. Changing my outlook on certain situations and changing the way I feel about myself. Feeling less self critical and self conscious….Apprehensive at first coming to sessions but after the first couple I found it very enjoyable being able to share my worries which relieved the anxiety a lot, having someone there ‘neutral’ to talk to helped.’’
‘‘Feeling less anxious – reduces symptoms. I felt it was beneficial to speak to someone different about symptoms, you know your not going crazy. Felt as though I could push myself more to enjoy social events instead of staying in all of the time. I learnt loads of techniques which I can do if my anxiety comes back i.e breathing techniques, mindfulness.’’
‘‘Helped me manage my negative thoughts and changed the way I saw things to a more positive outlook. Managing my thoughts and learning to be kinder to myself has motivated me to make positive changes to my lifestyle. Great service, was sceptical at first but glad I came. Has changed my mood dramatically!!’’
‘‘Through the sessions, I now think before I act and speak, leading to less confrontational situations at work. I feel calmer in myself which has resulted in less bouts of low mood.’’
‘‘This process has been extremely helpful for me both personally and professionally’’
‘‘I came into therapy not knowing much about it, but it was the best choice I have made. I am so much more happier and stress free from the sessions I had.’’
‘‘I felt really comfortable talking about my struggles and that nothing was too stupid to say’’
‘‘Going back and talking about past bad experiences although difficult helped me move forward.’’
‘‘Learning about mindfulness was really helpful and working through various stressful situations and looking at an alternative view of them. It also helped me to understand the inner chatter and how to use mindfulness to ease the chatter. It helped me to understand that inner chatter isn’t always reality and the tools that I was given are something that I continue to use’’
‘‘The sessions helped me to be able to attend Uni.’’
‘‘Anxiety and tension headaches have reduced.’’
‘‘The counselling sessions played an essential role in helping me feel at peace with myself. Being talked through the CBT and mindfulness techniques have played a huge part in helping me find direction in my life and causing myself less unnecessary stress. I found the regular discussions on whether the sessions were working for me in terms of frequency and content extremely helpful ’’
‘‘It has just been hugely helpful. I never thought I’d be able to get over some of my OCD behaviours and I have’’
